Subscription Policy

Last updated: July 18, 2026

This Subscription Policy governs MOGMOG rice subscriptions (Pick One and Omakase Three). It applies together with our Shopping Policy, Shipping Policy, and Privacy Policy and Terms of Use. Those policies continue to govern topics such as shipping and delivery, returns, privacy, payment security, and governing law. Where this policy sets out subscription-specific terms, this policy controls for subscription orders. By starting a subscription, you agree to this policy and to the policies referenced above.

1. Eligibility

To start a subscription you must be of legal age to enter into a binding agreement in your state or region, provide a valid payment method, and have a shipping address within our delivery area. Our delivery area is described in our Shipping Policy, and age and capacity requirements are described in our Privacy Policy and Terms of Use.

2. Our subscription plans

MOGMOG offers two monthly rice subscriptions:

• Pick One: a 2kg bag of a single variety you choose from our 12 white rices.
• Omakase Three: three varieties each month, 300g each (900g total). Over your first four months you receive all 12 varieties.

Every subscription is 10% off the one-time order price. Current prices are shown on each product page and at checkout. Prices do not include tax. Where applicable sales tax applies, it is calculated and added at checkout and at each monthly charge. Most foods, including rice, are tax-exempt, though some items may be taxable.

3. Authorization and recurring billing

When you start a subscription, you authorize MOGMOG, through Shopify and our subscription provider, to charge your selected payment method on a recurring basis for your plan price plus any applicable shipping and tax, until you cancel. Subscriptions are billed on the 1st of each month. Your first charge is taken when you sign up, and your first box ships within about 2 business days. Payment information is handled securely as described in our Privacy Policy and Terms of Use. You are responsible for keeping a valid payment method on file.

4. Automatic renewal

Your subscription renews automatically each month and continues until you cancel it. There is no minimum commitment, and you can cancel at any time from your account (see Section 13). Before each renewal we email you twice: an early reminder on the 15th and a final reminder on the 23rd.

5. Order cycle, cutoff, and changes

After your first box, your subscription ships every month on the 1st to the 3rd. Any change to your next box must be made by the cutoff — the 26th, about five days before your billing date. Changes made after the cutoff apply to the box after next. The same cutoff applies to any non-subscription items you want added so they ship in the same box as your rice. Step-by-step instructions are in our Subscription FAQ.

6. Omakase Three rotation

When you sign up for Omakase Three, you choose your starting set once. The four sets then rotate automatically in a fixed loop (Set 1 → Set 2 → Set 3 → Set 4 → back to Set 1), continuing from whichever set you started with, so you receive all 12 varieties over four months. For example, if you start with Set 3, your next boxes are Set 4, then Set 1, then Set 2. The rotation only advances when a box ships; skipping a month does not advance it. Your starting set cannot be changed after signup, and the order of the sets cannot be rearranged.

7. Adding items to a box

You can use “Add to your next Subscription” to include other products in your next box, so they arrive together with your rice. Make any additions by the cutoff; items added after the cutoff go on the box after next. Added items ship in the same box as your subscription, at your subscription shipping rate — there is no separate shipping charge for add-ons. The free-shipping threshold is based on your whole order total (subscription included), so once your order reaches the threshold, your entire order ships free. Please note that our rice subscription products (the Omakase sets and the 12 Pick One varieties) cannot be added this way; to change how much rice you receive or which variety, change your plan or variety instead (see Sections 5 and 8).

8. Switching plans

You may switch between Pick One and Omakase Three at any time, in either direction. We do not recalculate or refund the difference for a box you have already been billed for; your new plan price simply applies from your next box. A switch made before the cutoff applies to your next box, and a switch made after the cutoff applies to the box after that.

9. Delivery date and skipping

Your delivery date is fixed on the 1st–3rd of each month, and individual rescheduling (changing the delivery date) is not available. If you would like to skip a month, use the skip option by the cutoff. When you skip, in addition to your rice, any non-rice items (add-ons) added to that box will not ship. Add-ons cannot be sent on their own, and they are removed from your next box (“Add to your next Subscription”) when you skip. If needed, proceed with the shipment without skipping, or add the items again to a later box.

10. Shipping

Subscription orders ship at a flat rate that is the same across all regions, based on the total weight of the box: up to 5 lb is $6.99, 5–10 lb is $9.99, and 10–20 lb is $11.99. Orders over 20 lb are charged a rate by weight and region, shown at checkout. Add-on items included in the same box ship under this same subscription flat rate — there is no separate standard shipping charged for them. You receive free shipping once your order reaches your region’s free-shipping threshold. Because it is a single flat rate, subscription shipping is lower than our standard by-region rates, and it benefits customers in farther regions the most. Your monthly subscription amount also counts toward that free-shipping threshold, so subscribers start closer to free shipping each month — often just a small add-on away, at which point the entire order (your subscription plus any added items) ships free.

Full shipping rates by zone, free-shipping thresholds, carriers, delivery times, order tracking, delivery responsibility, and coverage for lost or damaged packages are set out in our Shipping Policy.

Subscriber shipping

As a subscriber, shipping is a low flat rate by weight — and free once your order reaches your region’s threshold.

One 2 kg bag ≈ 4.4 lb — most single-bag orders ship for $6.99.

Not available to AK & HI. Free shipping is applied automatically when your order qualifies — otherwise the flat rate above applies, based on your box’s total weight.

11. Changes to prices, plans, and these terms

MOGMOG may change subscription prices, plan contents, or these terms from time to time. We will provide reasonable advance notice of any price increase or material change by email to the address on your account. Changes take effect from your next billing cycle after the notice. Continuing your subscription after the effective date means you accept the change. If you do not agree, you may cancel your subscription yourself from your account before your next billing date; subscriptions are not cancelled automatically.

12. Failed payments

If a payment fails, we automatically retry the charge and email you each time, asking you to update your payment method — up to five reminders. The last of these reminders is a final notice that your subscription will be cancelled. While a payment remains unresolved, we do not ship that box, and if payment still cannot be completed after that final reminder, your subscription is cancelled. You can update your payment method at any time before then to keep your subscription active; once updated, your subscription and shipments resume on the normal schedule.

13. Cancellation

You may cancel your subscription at any time from your account, with no cancellation fee. Billing is on the 1st of each month, so to avoid being billed for your next box, cancel by the cutoff (the 26th, about five days before billing). After the cutoff, your next box is already locked and will ship, and your cancellation takes effect from the following month. Cancelling stops future billing; orders that have already been processed are not affected. Before cancelling, you will also see options to skip or change your rice.

14. Returns and refunds

Rice is a non-perishable food item. Unopened rice in its original condition may be returned within 7 days of delivery, following the return process described in our Shopping Policy. If a box arrives damaged or incorrect, please contact us at hello@mogmog.store and return shipping will be free. If a product becomes unavailable after your order is generated, MOGMOG may cancel that item or box and issue a refund, as described in our Terms of Use.

15. Relationship to our other policies

This Subscription Policy supplements, and does not replace, our Shopping Policy, Shipping Policy, and Privacy Policy and Terms of Use. The provisions of our Terms of Use, including product availability, account termination, limitation of liability, and governing law (the State of New York), apply to subscription orders.

16. Contact

Questions about your subscription? Email us at hello@mogmog.store.